Refund/ Return Policy
International customers: We have no control over customs processing, customs or duties fees. Please see the International shipment page for further details before placing and order.
Fresh Pine Needles
We realize that on occasion postage takes longer than expected. If you needles are still green and supple they are still good, if they get left in a mailbox baking in the desert sun (for example) whoops they can expire. If you are feeling like your needles aren’t up to snuff upon receiving them shoot us a photo of the needles ( outside of the bag please) within 24 hours of receiving them so we can learn how our process & product is getting to you. Don’t worry we will send you a replacement product if they seem to have hit their expiration date in delayed transit because we understand & sometimes postage can take longer than expected these days.
Please note… all pines will lose a bit of their green luster in the fall when they are shedding, though the medicinal content is still high in the fall. Pine is an organic semi perishable so it comes with some natural imperfections and seasonality. we are processing a lot of pine and it is normal to have some brown needles here and there. We try to sift our brown needles but may miss a few in sifting through a-lot of needles. Some of the pine may look slightly different. This is because we sustainably forage Eastern White pine from many specimens and all trees have there own character traits. Pine will always oxidize a bit after harvest. The bags will have some inner condensation, this is normal. We want to deliver a good product and try our best to educate you in regards to the product you are receiving.
There are many moving pieces to shipping a fresh product, staffing accordingly to have foragers on hand, using a crystal ball to predict daily sales (haha) and processing/ packaging for shipment within 24 hrs of harvest. We are always learning so please reach out ( in kindness please ) if you are not satisfied and we will work with you.
Concentrate/ Chaga/ CBD -if your item is unopened you can return it to us for a full refund once it is received on our end, buyer is responsible for return shipping.
We are foraging every day except Friday & Saturday, If we are sold out please add your email to be notified or check back tomorrow. We are basing our inventory off of daily foraging capabilities. Your pine will be shipped within 24 hrs from harvest.
Mon- Thursday Your order will be shipped the following day
Fri - Sun orders will ship out on Monday due to limited Post office hours as foraging & processing every morning takes time.
We ship using 2-3 day USPS services. These days priority is not guaranteed, the only guaranteed shipping time from USPS is overnight. We use a special produce keeper bag that helps keep your needles fresh.
If you entered your address incorrectly We understand we make data entry mistakes sometimes too so we will replace your item and ask that you pay for shipping on the second delivery if we included shipping for you on the first parcel.
We are foraging to order When we get our daily orders we hike out into the forest to harvest. We are harvesting daily with the exception of Friday & Saturday due to limited post office hours on the weekend. If you need your item immediately, it is best to check in with an email or phone call prior to ordering to confirm we can accommodate your timeframe. We check our email regularly.
Needles will keep 4-6 months in the freezer
Chaga- is cured and good for 1 year
White Pine Concentrate - 16 -18 months
CBD Oil- 18-24 months
CBD Gummies - 6 months